We already have an issue log. Why isn't that enough?

Most issue logs are maintained by someone in the office, working from whatever came in that week. The log is only as good as what reaches it, and what reaches it is the issues big enough for someone to raise separately. Everything else stays on site. In Shape, the record starts where the work is. Site teams flag issues from the messaging app they’re already using, and the discussion about the problem happens on the issue itself through to resolution. Nobody transcribes anything, and nothing depends on someone remembering to update a spreadsheet.

Will subcontractors actually use Shape?

Subcontractors get free access to their part of the job, and it works like the messaging apps they already use, so there’s no need for a company email and no learning curve. Raising, updating, and closing an issue takes seconds on a phone. They also get something out of it. Issues raised against them are in one place with the details attached, so they’re not chasing your team for context before they can act.

What happens if a subcontractor disputes what's on the record?

Both sides are looking at the same thread. The issue carries who raised it, when, what was agreed, and every change since, so a disagreement about what was said tends not to get very far. That matters most on the small things. Nobody argues about a stoppage everyone saw. It’s the commitment made in passing three weeks ago that gets remembered differently.

How do I know which subcontractors are actually a problem?

You see open, overdue, and closed issues by subcontractor, and how long each one takes to resolve. A pattern that used to take most of a job to become obvious is visible in the first few weeks. What you do with it is the useful part. You go into a progress meeting with the numbers rather than an impression, and you carry that record into the next package or tender.

SHAPE FOR SUBCONTRACTOR ISSUE TRACKING

Keep subcontractors accountable for what they said they’d fix

Every issue gets logged from site with the responsible subcontractor and a due date attached. You see what's open, what's overdue, and who's letting it sit.

SPEAK TO A PROJECT ADVISOR

LEADING CONTRACTORS USE SHAPE TO TRACK SUBCONTRACTOR ISSUES THROUGH TO RESOLUTION

THE PROBLEM IS...

Nothing holds a subcontractor to the fix they agreed to

Details are scattered across different places

Something agreed in a text message, a photo on someone's phone, a note in the meeting minutes, a line on a spreadsheet. You can't see the full picture of what's blocking the project.

Commitments slip with no record

A subcontractor agrees to fix something, then it drifts. Without a record of who committed to what and when, you have nothing to point to when you follow up.

You can’t tell who's reliable and who isn't

With no visibility into who resolves issues and who lets them sit, you find out which subcontractors are unreliable only after a problem has already cost you time.

Use Shape to 1get every issue logged, 2see the full history of each one, and 3know which subcontractors let them drift.

Use Shape to

Get every subcontractor issue logged from site

Site teams flag issues without leaving the conversation

When something stops or slows the work, site teams raise it as an issue through a simple messaging app. It becomes a tracked issue with photo evidence, the location, and responsible subcontractor.

Construction site with a large blue drilling rig and workers, under a cloudy sky.

Every issue automatically starts a dedicated group chat

Everyone involved gets added, and the back and forth about that problem happens there. What gets said, what gets agreed, and what gets done all become part of the issue record.

Learn more about Channels →

See the full history and status of every issue

See what's open and overdue in one list

Filter by subcontractor, status, due date, location, or impact. Your team goes into the weekly meeting knowing what's holding up work and who's holding it.

Learn more about Issue Tracker →

Open any issue and see everything on it

Every issue carries the responsible subcontractor, what's affected, the due date, and the discussion through to resolution. When a date moves, that's on the record too.

User interface screen showing a fire sprinkler system leak claim labeled DAM-002, marked overdue, critical, and pending approval with comment updates including a photo of a leaking sprinkler pipe in a concrete corner.

Know which issues are drifting and which subcontractors let them

Learn more about Data Book →

Spot the subcontractors falling behind

Every issue is scored on whether it's been updated, has a responsible person, and has a due date against it. The ones falling short surface on their own, so drift shows up while you can still do something about it.

See the issues going quiet

Open, overdue, and closed issues by subcontractor, and how long each one takes to resolve. The subcontractor who agrees to everything and closes nothing shows up in the numbers rather than in a feeling your team has.

Stop subcontractor issues from stalling your project

See how leading contractors get issues closed out and keep subcontractors to what they agreed.

SPEAK TO A PROJECT ADVISOR

“A lot of the time, the way that you build the project, there's a lot of change involved. Shape allows you to track all of those changes. You can see the journey that Shape created for you by all of the updates that you do through there.”

Dan van Wyk

Project Manager, Sweet Projects

"Shape was quickly adopted by our team due to its user-friendly interface. We no longer waste time on manual paperwork or lengthy email chains, trying to resolve coordination or blocker issues."

Sunny Hundal

Mechanical Package Manager, Emico Ltd.

"Shape provided a clear, simple, and accessible database for tracking project issues, giving us better visibility into programme impacts, delays, and improving contract management."