When issues get missed, delays stack up. Issue Tracker makes it easy to flag and resolve what’s blocking work.
Raise issues quickly from the field
Make it simple for field teams to log issues in real time so every blocker is recorded and ready to be resolved.
WHY IT WORKS
Simple format takes seconds to capture issues on mobile
AI structures unformatted notes and photos into clear issues
Works offline and syncs when back online
See what’s blocking progress in real time
See every active blockers across your entire project in real time, giving you the insight to act fast, prevent delays, and keep work flowing.
WHY IT WORKS
See issue location, trade, and status at a glance
Relevant teams get tagged and notified
All updates and comments tracked in one thread
Get a complete record of every issue
Ensure a full, reliable record of every issue on site, including photos, conversations, and updates.
WHY IT WORKS
Readily substantiate change events with instant PDF reports
Reports include all comments, updates, and photos
All records stay accessible and searchable on demand
See how Shape works for you

Capture defensible records and see change coming.

Protect margin with real-time change visibility and evidence that holds up.

Track progress against schedule without manual work.

Keep site teams coordinated and issues resolved.
Explore other tools in Shape
Frequently Asked Questions
Shape Issue Tracker is a construction issue tracking app that lets field teams capture site blockers, defects, and snags in real time on mobile or desktop. Each issue records location, trade, status, photos, and comments in a single thread, building a defensible audit trail for change events and claims. It works offline and syncs automatically when connectivity returns, so issues raised on remote sites are never lost.
Field teams can raise issues directly from Channels, Shape's field messaging app available on iOS and Android. Describe the issue, snap a photo, tag the location and responsible party. It’ll be logged straight in Issue Tracker without switching tools.
They can also use the Smart Issue AI feature, which structures unformatted notes and photos into a clear, complete issue record automatically, removing the need to fill out long forms. Each issue is timestamped, attributed to the author, and notifies relevant team members instantly.
Yes. Shape Issue Tracker is built for site conditions and works offline on mobile. Field teams can capture issues, add photos, and update status with no signal, and the app syncs automatically once the device reconnects. This is critical for basements, tunnels, remote sites, and large industrial facilities where Wi-Fi and cellular coverage are unreliable.
Every issue raised in Shape is timestamped, attributed, and stored with photos, comments, and approvals in one thread. Project teams can export a single-issue PDF report or pull every issue affecting an activity. This contemporaneous evidence shifts the burden of proof: contractors using Shape report up to 95% of claims backed by audit-ready documentation, helping defend contra-charges and recover costs.
Procore RFIs are designed for formal office workflows. Shape Issue Tracker is field-first. Foremen, project engineers, and subcontractors log blockers the moment they happen, directly from Channels, without leaving their messaging app. Those issues land straight in Issue Tracker with the complete history intact, and can be exported as structured records that work alongside Procore, Autodesk Construction Cloud, or any document management system.
Yes. Subcontractors can be added as users on your project at no extra cost, giving them full control over issues in their scope. Many general contractors specifically use Shape to coordinate multiple trades in one shared tracker, which builds accountability and resolves disputes faster than email, text messaging, or WhatsApp threads.
Issues can be linked to schedule activities imported from Primavera P6, Asta Powerproject, or MS Project. Open any activity in Shape and see every linked issue, photo, and progress update on its timeline. Updated activities can be exported back to the scheduling software, keeping the schedule current without manual data entry. This connection makes it easy to prove how a single blocker affected a critical-path activity, which is essential when claiming an extension of time.
Yes. Shape offers a free tier that includes issue tracking, daily progress reporting, weekly planning, and the Channels messaging app for one project. Paid Professional plans unlock unlimited projects, PDF exports, data quality scoring, and integrations. Subcontractor users do not consume paid seats.
Shape's Smart Issue feature uses AI to convert unstructured site notes into a properly formatted issue record. Field teams describe the problem in their own words, and the AI populates location, affected trade, priority, and suggested next steps. This keeps capture quick on site while ensuring records meet the standard needed for change management.
Yes. Shape is ISO 27001 and SOC 2 compliant and is used on sensitive defence and infrastructure projects by contractors including Balfour Beatty, Kier, and Technip Energies. All issue data, photos, and comments are encrypted in transit and at rest. The Trust Center publishes current certifications, security posture, and sub-processor information.