How does Shape make sure delay and disruption events actually get recorded?

Recording is built into how site teams already work. They message and share photos about what’s happening in Shape’s dedicated messaging app, Channels, and when something stops or slows the work, they raise it as an issue without leaving the conversation. That issue becomes a structured record in Issue Tracker, and it also opens its own channel: a group chat carrying the cause, the location, who’s responsible, the photos, and the discussion. Anyone involved gets added, and the issue stays updated there through to resolution. So the people closest to the work never have to go anywhere else to keep the record current, and you capture the events that used to stay on site or in a group chat nobody kept.

How is this different from tracking issues in a spreadsheet or our current site software?

The difference starts with where the record comes from. Spreadsheets and most site software need someone to stop what they’re doing, open another system, and type the event in. It gets done for the big events and skipped for the small ones, which are the events a disruption claim is built from. In Shape, the record starts in the conversation. Raising an issue takes seconds and happens where site teams are already talking. From there it feeds through on its own: the issue can be picked up as downtime in that day’s report with the hours lost and the activity held up, and events that carry cost are surfaced automatically rather than waiting for someone to notice them. The result is a record that connects the event, the hours, and the schedule activity affected. A spreadsheet gives you a list. This gives you the basis of a claim.

Will the field team actually capture this in the moment?

Yes, because it fits how they already communicate. There are no extra forms. They message and share photos the way they always have, and flagging a blocker takes seconds on a phone. Subcontractors get free access to their part of the job, so events get captured across the whole supply chain.

We already keep daily reports. Why isn't that enough?

Daily reports tell you what happened on a given day. A disruption claim needs the whole period covered, continuously, and a thin week in the middle weakens the argument for the entire stretch. Shape shows you the completeness of your records while the work is still going on, so gaps get filled at the time rather than discovered when a claim depends on them.

What do I actually get when it's time to make a claim?

A record built as the event ran, not after it. Every issue carries the cause, who was responsible, photos, and the discussion. Downtime carries the hours lost and the activity held up. All of it connects to the schedule activities affected. You export it as one structured report, ordered chronologically, ready for a delay notice, an extension of time, or a disruption claim. Your delay consultant gets the underlying data rather than a summary.

Do we have to replace our existing systems?

No. Shape works alongside Procore, Autodesk, P6, or whatever you already run. Import your schedule, capture what happens on site, export the evidence. Most contractors use Shape for the piece they’re missing, which is getting reliable records out of the field in the first place.

SHAPE FOR DELAY AND DISRUPTION CLAIMS

Prove what delay and disruption cost you

Stop reconstructing events after the fact. Get contemporaneous evidence of every delay and disruption on site, linked to schedule activities it affected and ready for a claim.

SPEAK TO A PROJECT ADVISOR

A woman focused on her laptop at a desk with a project management screen overlay showing a 'Not ready' status, question 'What's blocking this activity?', and a button labeled 'Add blockers.' The screen also lists delay types including No effect, Potential delay, Live delay (highlighted in red), and Completed delay. A box shows impacted activities: HVAC system installation, Plumbing system setup, and Safety measures implementation, with options to add activities. Priority is marked High and estimated schedule impact is Major.

LEADING CONTRACTORS USE SHAPE TO RECORD DELAY AND DISRUPTION AS THEY HAPPEN

THE PROBLEM IS...

You're absorbing delay and disruption costs that aren't yours

You never hear about half of it

The stoppage that shuts the site down reaches you. Two hours lost waiting for access doesn't. The small events add up, and they're the ones that stay on site.

Piecing it together takes days

When you do find out, the story is spread across messages, emails, and thin daily reports. Reconstructing what happened after the fact eats up your team’s time.

A messy, cluttered desk covered with stacks of papers and old records, labeled 'Low Coverage - High Quality.'

The evidence is too weak to prove impact

Vague notes and missing timestamps don’t hold up. You can’t show who was responsible or quantify the hit to time and cost.

Use Shape to 1capture every delay and disruption, 2get notified with the evidence attached, and 3prove the impact on time and cost.

Use Shape to

Capture the full history of every delay and disruption

Skip the forms. Capture records from site chats.

When work stops or slows down, site teams raise it as an issue through a simple messaging app. The conversation and photos stay with that issue as the situation develops, so what you end up with is the whole story rather than a single entry.

Learn more about Channels →

Construction site with a large blue drilling rig and workers, under a cloudy sky.

See who's logging quality records and who isn't

Each record gets a completeness score based on the detail it holds. See who's capturing properly and who isn't, and fix it while the work is still going on rather than when a claim depends on it.

Learn more about Data Book →

Performance table of Electromech Solutions Ltd. showing employee photos on the left and color-coded performance ratings for March 18 and 19, with a legend indicating rating categories from Not useful (0-19%) to Comprehensive (>80%).

Get notified when delay and disruption happen

Get the hours lost, not just that work stopped

When an issue stops work, it feeds into the downtime in that day's report to capture hours lost and the schedule activity held up. Every alert comes with that detail attached, so you know how much time it cost.

Learn more about Shift Manager →

Screenshot of a Downtime & Delay report showing an issue with a corroded pipe section causing an active water leak, 50 hours lost due to unexpected utility leak, with a photo attachment of the corroded pipe.

See the full context behind every flagged issue

Every issue comes with the cause, the location, who's responsible, the photos, and the discussion through to resolution. Site teams mark whether it's causing delay and update it as the situation moves, so you always see where it stands.

Learn more about Issue Tracker →

User interface screen showing a fire sprinkler system leak claim labeled DAM-002, marked overdue, critical, and pending approval with comment updates including a photo of a leaking sprinkler pipe in a concrete corner.

Know when something on site is going to cost you

Time lost, productivity lost, and work outside the contract all trigger alerts automatically. Review them in one place: pursue what matters, dismiss what doesn't, and build the rest into the evidence for a claim.

Learn more about Change Tracker →

Dashboard showing a list of issues, downtime, and variances including 'Wall access blocked' reported by Michael Gillard.

Prove the impact on time and cost

Quantify the cost impact

Import your schedule and connect the issues and downtime from site to the activities they affected. See when work stopped, for how long, and what was happening at the time, with the audit trail to back it up.

Table showing 54 total entries with columns for Title, Linked Signals, Cost Impact, and Schedule Impact, listing items with minor to major cost and schedule impacts.

See where the delay hit your schedule

See the hours and equipment affected across every day the issue ran, by activity. Export it to a spreadsheet to work out the cost and substantiate the financial impact.

Overlapping project report screens showing a Change Report titled 'Change in window supplier', a Linked Issue 'EQP-0004- Rough openings do not meet specifications', and a Shift Report 'Piling Site Diary - Zone 4' with project and shift details.

Export a record ready to submit

Pull everything tied to an event into one structured report, ready to support a delay notice, an extension of time, or a disruption claim.

Stop losing out on delay and disruption you can’t prove

See how leading contractors capture delay and disruption as it happens and prove the impact on time and cost.

SPEAK TO A PROJECT ADVISOR

“A lot of the time, the way that you build the project, there's a lot of change involved. Shape allows you to track all of those changes. You can see the journey that Shape created for you by all of the updates that you do through there.”

Dan van Wyk

Project Manager, Sweet Projects

"Shape was quickly adopted by our team due to its user-friendly interface. We no longer waste time on manual paperwork or lengthy email chains, trying to resolve coordination or blocker issues."

Sunny Hundal

Mechanical Package Manager, Emico Ltd.

"Shape provided a clear, simple, and accessible database for tracking project issues, giving us better visibility into programme impacts, delays, and improving contract management."