SHAPE FOR COMMERCIAL MANAGERS & DIRECTORS
Every change on site instantly feeds into your commercial defence
Get alerted to every change, backed by a complete audit trail of everything that happened in the field. No more blind spots, lost disputes, or margin bleed.
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LEADING CONTRACTORS USE SHAPE TO RECOVER MILLIONS IN COSTS FROM SITE CHANGE

26,000 employees

10,000 employees

15,000 employees

180 employees

400
employees

4,500
employees

120 employees

100+ employees

26,000 employees

10,000 employees

15,000 employees

180 employees

400
employees

4,500
employees

120 employees

100+ employees

THE COMMERCIAL DISCONNECT
Work is happening on site that you’re not getting paid for
Field crews often handle the immediate site issues without thinking about commercial implications. As a result, you don't see change when it happens, and when you need the evidence, it's scattered, incomplete, or missing entirely.
See change when it happens. Capture evidence automatically.
Guarantee complete commercial records
Turn daily site delivery processes into effortless, defensible record-keeping that secures your commercial position.
Site-friendly tools
Capture progress in real time from the field with tools site teams actually want to use.
Single source of truth
Project conversations with your team and suppliers are centralised and timestamped.
Instantly see record quality
Each record gets a completeness score, showing you exactly who is keeping good records and who isn't.
Know about potential changes in real-time
Stop finding out about change too late. Get notified about potential change as it happens, not weeks later.
Instant change signals
Get notified of issues, downtime, and schedule variances as they happen.
Monitor affected work
Track impacted activities and potential knock-on effects.
Assess schedule impact
Manage potential change with cost and schedule implications.
Easily gather evidence to support change events
Quickly find and compile the records you need to substantiate change, replacing manual searches and fragmented site data.
Find all linked records
Access every piece of evidence that relates to a specific change event in seconds.
Defend your position
Generate ready-to-use reports to support claims, variations, and client negotiations.
Provide the full context
Get a complete audit trail with a clear event timeline, and time-stamped updates, comments, and photos.
Explore the Shape Tools that Make It Possible
See Shape in Action
See Shape in action. Turn your master schedule into clear weekly plans that teams can easily follow. Take immediate action when field reality diverges from the plan.
Frequently Asked Questions
You protect project profit margins by moving from reactive damage control to proactive management. The key is to implement a system that gives your commercial team real-time visibility into all changes and a clear audit trail to support claims. This requires a solution that is simple enough for field teams to use daily, ensuring that every event, issue, and delay is captured the moment it happens.
The real cost of poor change management goes far beyond lost claims. It's a multi-layered problem that includes direct costs (additional labor and materials), indirect costs (administrative time and overhead), and the most damaging: impact costs. These hidden costs include reduced productivity, project delays, and potential legal disputes. The cumulative financial bleed from these unrecovered costs can erode a project's forecast profit margin, leaving no buffer for the unexpected.
You get a single source of truth by replacing fragmented, manual workflows with one integrated platform. With Shape, all documentation, including daily reports, photos, and team communications, is automatically centralised and timestamped. This creates a permanent, searchable audit trail that is always available, eliminating the need to chase down information from different systems, emails, or text messages when you need it most.
The profitability paradox in construction is the significant gap between the profit margin a project is designed to achieve and the net profit a contractor ultimately realises. While contractors may forecast margins of 3% to 5%, the final realised profit often drops to 1.5% or lower. This is a direct, quantifiable outcome of unmanaged change and the systemic failure to recover legitimate costs and claims.
Technology bridges the disconnect by giving field teams simple tools to report issues and events instantly, while giving commercial teams immediate visibility. Instead of finding out about a delayed delivery or design change weeks later when evidence is scattered, Shape alerts you as it happens. For example, when a subcontractor logs downtime due to missing materials, commercial teams see it immediately and can start building the case, not scrambling to reconstruct what happened months later.
The best way to get data for a claim is to have a robust, "bulletproof" audit trail that is automatically built in real time. With a platform like Shape, all records, from time-stamped photos to daily reports and conversations, are centralised and linked to a potential change event. This means you can find and compile the records you need for a change order or variation in seconds, with irrefutable evidence ready to defend and recover claims.
The only way to get site teams to adopt a new app is to give them a tool that is genuinely easy to use and directly helps them do their job. The technology must be designed for a "dual-user" benefit, meaning it solves a problem for the commercial team, but it's so simple and intuitive for the field team that they actually want to use it. This approach ensures high adoption rates, which is the only way to guarantee a consistent flow of high-quality data.
You can identify potential change in real-time by using a system that provides instant change signals. Shape automatically notifies you of issues, downtime, or schedule variances as they happen on-site. This allows you to track affected work and assess cost and schedule impacts as they are developing, giving you the time and data you need to manage a potential change before it escalates.
Yes, a digital tool can help manage subcontractor claims by standardising the process and creating a shared, transparent record. By replacing informal communication methods like WhatsApp with a company-owned chat and a centralised issue tracker, you can ensure every issue and change is documented in real time. This shared source of truth builds accountability and can resolve disputes faster and more amicably.
You prevent profit erosion by implementing a framework that enables you to capture all on-site changes automatically. By providing your field teams with simple tools they'll actually use, you can create a complete and comprehensive commercial record. This ensures your commercial teams always have the irrefutable evidence they need to defend and recover claims, securing your project's profitability against unmanaged risk.


